Frequently Asked Questions
- Do any StirUp flavours contain nut allergens?
We are pleased to inform you that none of our StirUp flavours contain nut allergens. Our meticulous production process and ingredient selection are designed to ensure a nut-free product offering, providing you with a safe and enjoyable experience without the concern of nut allergens.
- Do StirUp flavours contain any dairy ingredients?
It’s important to note that StirUp flavours are completely dairy-free. You can enjoy our products without any worry about dairy ingredients, catering to various dietary preferences and needs.
- What is the sugar in StirUp flavours?
The sugar in StirUp flavours is primarily a mix of pure cane sugar, enhanced with a touch of fructose. This blend is crafted to provide a well-balanced sweetness that adds to the overall quality of our products.
- Is StirUp products are gluten free?
The majority of StirUp products are gluten-free, offering a suitable option for individuals who prioritize or require gluten-free choices in their dietary selections.
- What are StirUp’s quality standard?
StirUp proudly hold registration with the esteemed Indonesian institution BPOM (Badan Pengawas Obat dan Makanan), substantiating their alignment with the nation’s rigorous standards for consumables. Additionally, the brand has been granted the Halal certification, alongside adhering to globally recognized benchmarks: HACCP and ISO 22000:2018. These endorsements collectively reflect StirUp’s steadfast commitment to delivering products of exceptional quality and safety.
- What does BPOM registration signify?
BPOM registration signifies that StirUp has undergone thorough evaluation by Indonesia’s regulatory authority, confirming their adherence to strict criteria for safety, quality, and labeling. This certification assures consumers that the products meet the country’s established standards for consumable goods.
- What does the Halal certification entail?
The Halal certification of StirUp ensures that the ingredients, manufacturing processes, and overall production align with Islamic dietary requirements. This certification is essential for individuals who adhere to Halal dietary practices.
- What is HACCP certification?
HACCP (Hazard Analysis and Critical Control Points) certification showcases StirUp’s dedication to food safety. It involves identifying potential hazards in the production process and implementing preventive measures to ensure the safety of the end products.
- What is ISO 22000:2018 certification?
ISO 22000:2018 is an internationally recognized standard for food safety management systems. StirUp’s certification in ISO 22000:2018 demonstrates their commitment to maintaining a comprehensive and effective framework for ensuring the safety of their syrup flavors throughout the supply chain.
- How do these certifications benefit consumers?
These certifications provide consumers with the assurance that StirUp undergo rigorous scrutiny to meet established quality and safety standards. Whether it’s compliance with local regulations, Halal dietary needs, or international food safety benchmarks, consumers can trust the integrity of StirUp products.
SHELF LIFE AND STORAGE
- Do StirUp flavours need to be refrigerated?
For ideal preservation and quality maintenance, it is advisable to store StirUp flavours in an environment with a temperature not exceeding 25°C (77°F). Although refrigeration is not mandatory, adhering to this guideline contributes to the longevity and enjoyment of our products.
- What is the shelf life of opened StirUp flavours?
For optimal taste and quality, we recommend consuming opened StirUp flavours within three weeks. This guideline ensures that you experience our products at their best
- What is the shelf life of unopened StirUp flavours?
Our unopened StirUp flavours are designed to maintain their quality up to the “Best Before Date,” which is set at 12 months. This timeframe ensures that you can enjoy the freshness of our products over an extended duration.
- How do I use my dispensing pump for the first time?
When using a pump, we suggest that the opening is covered to protect the product from insects, fermentation and mold.
When reusing a dispensing pump or cap make sure it is from the same flavour so the product is not contaminated.
Pumps can be reused for an indefinite period with the same flavour as long as there is no contamination or spoiled.
It is highly recommended to wash the used pump even it is used for the same flavour to avoid sugar crystalized.
PURCHASE/FINDING STIRUP PRODUCST
- Where can I purchase StirUp products?
Operators can purchase StirUp products from our Sales Representative , PT.Selera branches, and or at foodservice and coffee distributors nationwide.
The StirUp Sales Representative in your area can put you in contact with the right distributor
The best option to purchase StirUp products for your business is from selerarasainternasional.com. Your online orders will be shipped directly to you and this is the best way to ensure the most variety, freshest products and guaranteed service
- Are StirUp flavours bottles and packaging materials recyclable?
Yes, but we do not responsible for unauthorized usage of bottle out from the factory.
- Can I cancel my order?
If you cancel before your order is processed by our Shipping Department, we may be able to cancel an order for you. Once orders are processed, we are unable to cancel. If orders are cancelled, you will need to re-place your order if you still want StirUp products at www.selerarasainternasional.com.
- Can I change my order after it is placed?
Unfortunately, we are unable to change customer orders as the products ordered and the amount of each product must match exactly. The only option would be to reach us before your order is processed so that we can cancel the order and you can re-order with the revised items.
- Can I return my products for a refund?
If you would like to request a refund or return, please reach out to our Customer Support team, and we will be happy to provide the best options for you.
- How long does shipping take?
Shipping times vary based on your location and the shipping method you choose. Generally, orders are processed within 2-3 working days and are delivered within 2-3 working days. You will receive a tracking number once your order is shipped.